General Data Protection Policy

General Data Protection Policy

Cactus Industrial Limited

Protecting Your Personal Data (information about you)


Cactus Industrial Limited is a business that provides services in relation to surface preparation techniques, industrial coatings and repair composites. As a company Cactus Industrial Limited needs to gather and use certain information (personal and sensitive data) about individuals. These individuals can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards and to comply with the law.

By visiting (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with this policy, please log off and clear your browser of any cookies which may have been placed in your browser by our site in the interim.

Data Controller

Cactus Industrial Limited, a Limited Company registered in Scotland No. SC468194 with an office at Unit 11, Block 6 Trading Estate, Third Road, Blantyre Industrial Estate, Blantyre, G72 0UP.

Data Protection Officer

The Data Protection Officer is located at the above address and contactable on 01698 591635 or by email at .

Why this policy exists

This data protection policy ensures Cactus Industrial Limited:

• complies with data protection law and follows good practice
• protects the rights of staff, customers, contacts and directors
• is open about how it stores and processes individuals’ personal and sensitive data
• protects itself from the risks of a data breach

Data protection law

Data Protection Law describes how we as an organisation must collect, handle and store personal and sensitive data. These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with data protection law, personal data must be collected and used fairly, stored safely and must not be disclosed unlawfully.

Data Protection Law is underpinned by the following important principles. These principles state that personal data must be:

a) processed lawfully, fairly and in a transparent manner in relation to individuals;

b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and

f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Policy scope

This policy applies to all personal and sensitive data that the company holds relating to identifiable individuals, even if that information technically falls outside of existing Data Protection Law. This can include:

• names of individuals;
• postal addresses;
• email addresses;
• telephone numbers; and
• any other information that is relating to individuals

Data protection risks

This policy helps to protect Cactus Industrial Limited from some very real data security risks, including:

• breaches of confidentiality. For instance, information being given out inappropriately;
• failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them; and
• reputational damage. For instance, the company could suffer if hackers successfully gained access to personal and sensitive data.


The directors of Cactus Industrial Limited take ultimate responsibility for data protection.

Everyone who works for or with Cactus Industrial Limited also has some responsibility for ensuring data is collected, stored and is handled and processed in line with this policy and the data protection principles, as contained within Data Protection legislation.

If you have concerns or wish to exercise any of your rights under the GDPR or other UK Data Protection Law, then you can contact the data protection officer at .


Process and Procedures
Cactus Industrial Limited will:

– ensure that the legal basis for processing personal data is identified in advance and that all processing complies with the law;
– not do anything with personal, sensitive data (including special category data), that you would not expect given the content of this policy and the company’s privacy notice;
– ensure that appropriate privacy notices are in place advising staff and others how and why their data is being processed, and, in particular, advising data subjects of their rights;
– only collect and process the personal data that it needs for purposes it has identified in advance;
– ensure that, as far as possible, the personal data it holds is accurate, or a system is in place for ensuring that it is kept up to date as far as possible;
– only hold onto your personal data for as long as it is needed, after which time Cactus Industrial Limited will securely erase or delete the personal data. See the section below on data retention periods;
– ensure that appropriate security measures are in place to ensure that personal data can only be accessed by those who need to access it and that it is held and transferred securely.

The Types of Data (Information) We Process
We may process the following kinds of data:

(a) technical / statistical information about the type device you use to visit our website e.g. mobile, iPad or laptop, and about your visits to this website and how you use it. We may look at sites you may have visited prior to our site e.g. where you came from, Google search engine or a link from another site. We may also process technical or statistical data about the computer being used like IP addresses (dynamic or static), where you are, the type of browser you are using, how long you are here and the pages you viewed. This information is generally considered to be anonymous.

(b) personal data (information) you provide to us – you may submit personal data through our website, for example, when you subscribe to an email newsletter or ask us to contact you about our services or products. This data may include things like your name, email address, telephone number, postal address and or details on a CV;

(c) data relating to any discussions or transactions carried out between you and us submitted through the website or subsequent email exchanges;

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The information below explains the cookies we use and why.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies

These will collect information about your browsing habits and allow us to deliver content and functionality that best suits you and your interests while you are browsing our site and other sites on the internet.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
If you do not allow these cookies you may not be able to use or see these sharing tools.

Manage your preferences:

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

To opt out of being tracked by Google Analytics across all websites visit

Google Analytics

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.

Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here


We use Mailchimp to keep users updated on our latest news, projects, product testing and more. Users are not automatically enrolled to receive these email updates, but must themselves select to join our mailing list from our website. Users can opt out of these emails at any point by emailing or by selecting the ‘opt-out’ option which accompanies all Mailchimp communications.

We will not share contact details of those that sign up for the Mailchimp newsletter emails with any other third parties.

Cactus Industrial Limited will ensure that all staff who handle data on its behalf are aware of their responsibilities under this policy and other relevant data protection and information security policies, and that they are adequately trained and supervised.

Breaching this policy may result in disciplinary action for misconduct, including dismissal. Obtaining (including accessing) or disclosing personal data in breach of Cactus Industrial Limited’s data protection policies may also be a criminal offence.

Linking to Third-Party Websites

From time to time, we may publish a link on our website to a third-party website, perhaps to provide you with access to additional information or some other resource via our news blog for example. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

For how long does the company keep data?

The company will hold personal data for the duration of a business relationship. The period for which other data is retained, in order to fulfil the service provisions provided by the company, shall vary in relation to the purpose for which the personal data is being stored and consideration shall therefore be given in this regard to determine the appropriate retention period in order to ensure that personal data is retained for as long as the company is legally required to retain such data and there being no other business or legal basis for retaining such data beyond this period. The company shall ensure that personal, sensitive and special category data is confidentially destroyed or if in electronic format deleted from the computer network.

Data storage

These rules describe how and where data should be safely stored. When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see or access it.

These guidelines also apply to data that in printed format:

• When not required, the paper or files should be kept in a locked drawer or filing cabinet.
• Employees shall make sure paper and printouts are not left where unauthorised people could see them.
• Printed documents which contain confidential, personal or sensitive data shall not be left on desks, printers or photocopiers overnight.
• Data printouts shall be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:

• Data should be protected by strong passwords that are changed regularly and never shared between employees.
• If data is stored on removable media (like a CD or DVD or Memory stick), these should be kept locked away securely when not being used.
• Data should only be stored on designated drives and servers and should only be uploaded to an approved software solution.
• Where possible, servers containing personal data should be sited in a secure location, away from general office space.
• Data should be backed up frequently. These backups should be tested regularly, in line with the company’s standard backup procedures.
• Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
• All servers and computers containing data should be protected by approved security software and a firewall.

Data use

Personal data is of no value to Cactus Industrial Limited unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

• Personal data should not be shared informally. In particular, it should never be sent in the body of an email or as an attachment to an email, as this form of communication is not secure.
• Personal data must be encrypted before being transferred electronically.
• Personal data should never be transferred outside of the European Union.
• Employees should not save copies of personal data to their own computers.

Data accuracy

Data Protection law requires Cactus Industrial Limited to take reasonable steps to ensure data is kept accurate and up to date. The more important it is that the personal data is accurate, the greater the effort Cactus Industrial Limited should put into ensuring its accuracy.

It is the responsibility of the company and all employees who work with personal data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

• Data will be held in as few places as necessary.
• Every opportunity should be taken to ensure data is updated. For instance, by confirming a customer’s details when they call.
• Cactus Industrial Limited will make it easy for data subjects to update the information it holds about them.
• Data should be updated as inaccuracies are discovered. For instance, if a customer or contact can no longer be reached on their stored telephone number, it should be removed from the database.

Data Subject Rights

Cactus Industrial Limited has processes in place to ensure that it can facilitate any request made by an individual to exercise their rights under data protection law.

Subject Access

All individuals who are the subject of personal data held by Cactus Industrial Limited are entitled to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:

• the purpose of the processing;
• the categories of personal data;
• the recipients to whom data has been disclosed or which will be disclosed;
• the retention period;
• the right to lodge a complaint with the Information Commissioner’s Office;
• the source of the information if not collected direct from the subject; and
• the existence of any automated decision making.

If an individual should contact the company requesting this information, this is called a subject access request. Subject access requests from individuals should be made by email, addressed to the Data Protection Officer at .

Cactus Industrial Limited will facilitate any request from a data subject who wishes to exercise their rights under data protection law as appropriate, always communicating in a concise, transparent, intelligible and easily accessible form and without undue delay.
The company will aim to provide the relevant data in response to a subject access request within 1 month. Note for more complicated requests this may take up to two months. The company will always verify the identity of anyone making a subject access request before handing over any information.


Data subjects have the right to request that personal data is rectified if it is found to be inaccurate or incomplete.


Data subjects have the right to have data erased and to have confirmation of erasure, but only where:

– the data is no longer necessary in relation to the purpose for which it was collected; or
– where consent is withdrawn; or
– where there is no legal basis for the processing; or
– there is a legal obligation to delete data.

Restriction of processing

Data subjects have the right to ask for certain processing to be restricted in the following circumstances:

– if the accuracy of the personal data is being contested; or
– if our processing is unlawful but the data subject does not want it erased; or
– if the data is no longer needed for the purpose of the processing but it is required by the data subject for the establishment, exercise or defence of legal claims; or
– if the data subject has objected to the processing, pending verification of that objection.

Data Portability

Data subjects have the right to receive a copy of personal data which has been provided by the data subject and which is processed by automated means in a format which will allow the individual to transfer the data to another data controller. This would only apply if Cactus Industrial Limited was processing the data using consent or on the basis of a contract.

Object to processing

Data subjects have the right to object to the processing of personal data relying on the legitimate interests processing condition within the data protection legislation unless Cactus Industrial Limited can demonstrate compelling legitimate grounds for the processing which override the interests of the data subject.

Data Breaches

If you discover that there has been a breach of personal or sensitive data (including special category data) that may pose a risk to the rights and freedoms of individuals, you must report this in the first instance to the company’s data protection officer. The company shall then follow procedures to investigate and where appropriate ensure that the Information Commissioner’s Office is notified of the breach within 72 hours of becoming aware of the breach. It is therefore important that all breaches are notified at the earliest opportunity. Failure to notify a breach within these timescales could involve a fine being imposed on the company.

The company will record all data breaches regardless of their effect or degree of risk, however only those breaches relevant to the category above shall be reportable to the Information Commissioner’s Office. The company shall therefore maintain a Data Breach Register and shall identify and implement the appropriate corrective actions as appropriate.

If the breach is likely to result in a high risk to the rights and freedoms of individuals, it will inform the affected individuals that there has been a breach and provide them with information about its likely consequences and the mitigation measures it has taken. The importance of notifying the company of a breach is therefore highly significant and a requirement under the current Data Protection Law.

Monitoring and review

This policy was last updated on 25 May 2018 and shall be regularly monitored and reviewed, at least every two years, or as and when Data Protection Law is amended.

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